HSBC
Cards Business Clerk, Dispute
台北正職1-3年企業職能
職缺摘要
職責信用卡爭議處理與退款流程管理；VISA/MasterCard爭議系統及收單機構協作
領域銀行卡務營運 — 信用卡爭議與退款管理、支付清算
技能信用卡核卡流程、爭議處理、VISA/MasterCard爭議系統、MS-Office、Excel、內控管理
亮點金融基礎設施關鍵流程、跨國支付體系（VISA/MasterCard）、內控執照門檻
學歷要求
Bachelor
職缺描述
Group Chief Operating Office is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Group Chief Operating Office combines global expertise and technology to help keep us ahead of the competition.
People responsibility: N Report to : Cards Business Services Manager
Job Content
- Credit card process, including Credit card dispute and chargeback, VISA/MasterCard dispute process system and acquirer handling.
Skills Requirements
- Bachelor degree or above, major in Business relevant field.
- With years’ experience in credit card related experience related. (Credit card on boarding, credit card customer information maintenance, Utility/Auto pay set up, Credit card payment transactions better.
- Familiar with MS-Office, especially for Excel.
- Solid analytical and risk awareness sense and skills will be better.
- Able to work independently, under pressure.
- Able to demonstrate enthusiasm and rapid learning capability.
- Good communication and provide excellent customer services to customers/colleagues with professional and delivered and performed efficiently and professionally in the bank.
- Need be able to take job rotation within department.
- Highly motivated with a positive and pro-active attitude, to get jobs done efficiently and effectively.
License/Qualification Requirement
- Internal Control License (內控執照) is required.