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Introduction
At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.
Your role and responsibilities
As a TLS Renewals Generalist, you will play a critical role in driving business growth by executing contract renewals for all TLS clients and identifying opportunities to expand existing relationships. Your expertise will enable you to navigate complex client needs and deliver tailored solutions that meet their evolving requirements. Your primary responsibilities will include:
Execute Contract Renewals: Manage the end-to-end renewal process for TLS clients, ensuring timely and successful contract extensions that meet client needs and drive business growth.
Identify Upsell and Cross-Sell Opportunities: Analyze client accounts to identify potential areas for expansion, developing strategic plans to pursue these opportunities and increase revenue.
Develop Client Relationships: Foster strong relationships with key decision-makers at TLS client organizations, providing exceptional service and support to drive loyalty and retention.
Collaborate with Internal Stakeholders: Work closely with cross-functional teams to ensure seamless delivery of renewal services and identify opportunities for growth and improvement.
Optimize Renewal Processes: Continuously evaluate and refine the renewal process to improve efficiency, reduce risk, and enhance overall client satisfaction.
Required technical and professional expertise
Contract Renewal Management: Experience with managing end-to-end renewal processes, ensuring timely and successful contract extensions that meet client needs and drive business growth.
Opportunity Identification: Experience in analyzing client accounts to identify potential areas for expansion, developing strategic plans to pursue these opportunities and increase revenue.
Client Relationship Development: Experience with fostering strong relationships with key decision-makers at client organizations, providing exceptional service and support to drive loyalty and retention.
Cross-Functional Collaboration: Experience working closely with internal stakeholders to ensure seamless delivery of services and identify opportunities for growth and improvement.
Process Optimization: Experience in continuously evaluating and refining processes to improve efficiency, reduce risk, and enhance overall client satisfaction.
Preferred technical and professional experience
Contract Negotiation Strategies: Experience with developing and implementing effective contract negotiation strategies to drive business growth and meet client needs.
Client Industry Knowledge: Experience in understanding client industries, including trends, challenges, and emerging opportunities, to inform renewal and growth strategies.
Data Analysis Tools: Experience with data analysis tools and techniques to analyze client data, identify opportunities, and measure renewal performance.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.