Customer Serv Ops Rep

Overview Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities We are looking for a customer-oriented service representative to act as a single point of contact to provide product/service information and resolve any emerging problems that our customer might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. -Provide general pricing of Keysight service is available. -Respond to customer's request of service: repair and calibration. This include orders for those customers under warranty/contract and for customer requiring per incident support. -Respond to customer's request for the status of service order, this includes the appropriate escaltion paths as defined by the process. -Validate customer entitlement for the various Keysight offering. -Respond to customer's requests to change their account/contact profile details. -Provide service availability. -Keep record of customer interactons and transactions, including: inquiries, comments, as well as action taken. -Identify potential business opportunities. Qualifications Bachelor degree, preferable with related work experiences -Customer satisfaction oriented, strong interest and passion in serving customer in a contact center environment. -Excellent communication skills in voice and written media, both in Chinese ad English. -Sales skills to qualify customer's requests. -Capability to handle multiple tasks and ability to work in a stressful environment. -Able to resolve problem and deliver commitment by initiating, advancing and managing the requests/issues to reach closure or resolution. -Solid system application knowledge (Keysight will provide training on system we use). -Excellent knowledge of PC tools. Careers Privacy StatementKeysight is an Equal Opportunity Employer.