Lam Research
Global Planning & Operations Escalation Manager
桃園混合/遠端正職5+年管理職發布：2026-06-14
職缺摘要
職責領導高危急事件及客戶升級問題的端到端管理，進行根本原因分析、跨部門協調，推動長期改善方案
領域全球營運管理、供應鏈、製造、事件升級管理
技能
事件管理根本原因分析（RCA）8DPS&DMFive WhysFishbone問題管理跨部門協調營運分析儀表板開發
載入中…
Bachelor
晶圓蝕刻與薄膜沉積的全球第二大設備商
全球半導體設備三巨頭之一，蝕刻設備全球市占率第一。NAND 與 DRAM 記憶體的大量製程步驟仰賴 Lam 設備，新竹設有大型客戶服務與應用工程中心，台灣是其亞太最重要市場。
The group you’ll be a part of:
The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business.
The impact you’ll make:
The GP&O Escalation Manager is responsible for leading end-to‑end management of high‑severity incidents, chronic issues, and escalated customer or stakeholder concerns across the organization. This role ensures cross functional team formation, rapid containment, thorough root‑cause analysis, cross‑functional alignment, and implementation of long‑term corrective actions that improve operational stability and customer experience.
The position partners closely with Global Planning & Operations teams, Supply Chain, Manufacturing, Customer Operations, Product Groups and senior leadership to minimize business impact and prevent recurrence of systemic issues.
What you’ll do:
Escalation Ownership & Incident Response
Problem Management
Communication & Reporting
Who we’re looking for:
Minimum Qualifications:
Preferred qualifications:
Our commitment:
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.