Service Concierge 售後服務接待 (內湖鈑噴中心)

Responsibilities

• Available to work on administrative activities such as purchase order, payment requests, vendor set-up and other management requests.

• Manage the vendor performance and cost control with the effective tools and skills.

• Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.

• Order the supplies and facility maintenance. Well manage the cleaning vendor.

• Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.

• Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.

• Make sure the environment of reception is tidy and all facility/displayed food are in place.

• Effectively handle multiple priorities, organize workload, and meet deadlines.

• Work closely with the Service team to support the team to achieve KPI and customer satisfaction.

工作內容

• 能夠勝任行政事宜，例如採購訂單、付款要求、供應商設置，以及其他管理事務

• 運用有效的工具和技能管理供應商狀況以及成本控制

• 訂購耗材以及維修設備，有效管理清潔廠商

• 接聽電話，根據客戶需求將電話轉接給相關專業同仁並記錄內容

• 以專業、親切且有效率的態度與客戶溝通，依據客戶每個問題提供最適當的解答

• 適時支援服務顧問以確保客戶擁有最佳的服務體驗

• 確保接待櫃台整潔，所有的用品以及供應茶水整齊排列

• 有效地安排及處理多項事務，並在特定時間內完成工作

• 與服務團隊緊密合作，協助團隊達成KPI目標以及客戶滿意度