Service Advisor 售後服務顧問 (內湖鈑噴中心)

Responsibilities:

1. Welcome customers visiting the service center and provide appropriate solutions to their vehicle service needs.

2. Assist customers with insurance claim and accident repair processes.

3. Support vehicle damage assessment and repair cost estimation for insurance claims.

4. Manage repair orders, monitor repair progress, and ensure service quality throughout the repair process.

5. Address customer concerns and technical inquiries by collaborating closely with technicians to deliver an excellent service experience.

6. Coordinate repair schedules with internal teams and communicate repair status and timelines to customers.

7. Contact customers and arrange vehicle pick-up and delivery schedules.

8. Follow up with customers after repairs to ensure satisfaction with the maintenance and repair services provided.

工作內容:

1. 招待親臨保養廠的顧客並提供解決方案

2. 協助汽車出險理賠相關事宜承辦

3. 協助保險理賠車身估價

4. 跟進保修車輛開單、進度掌控、品質監控

5. 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務

6. 與廠內團隊議定維修時間，通知及與顧客講解維修情況

7. 與顧客聯繫並安排車輛交還時間

8. 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務