Introduction
At IBM Finance & Operations, we are the backbone of IBM’s transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.
Your role and responsibilities
As a Quote to Cash Professional, you will utilize Quote to Cash (Q2C) process knowledge to perform supply and demand management transactions across the extended enterprise. You will play a key role in promoting client satisfaction and sales productivity through accurate handling of processing and transaction requirements. Your primary responsibilities will include:
- Execute Fulfillment Processes: Execute defined fulfillment processes in line with business controls and meet business objectives, ensuring seamless order to cash integration.
- Manage Transactions: Perform supply and demand management transactions, including quote/proposal preparation, contract audit and registration, order, billing, and basic contract/agreement preparation.
- Maintain Customer Records: Ensure accurate and up-to-date customer master records, supporting end-to-end transactions and promoting client satisfaction.
- Process Requirements: Accurately handle processing and transaction requirements, meeting business objectives and promoting sales productivity.
- Promote Client Satisfaction: Foster strong relationships with clients through effective communication and issue resolution, driving client satisfaction and loyalty.
Required technical and professional expertise
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Q2C Process Knowledge: Exposure to Quote to Cash (Q2C) process, including supply and demand management transactions across the extended enterprise.
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Transaction Management: Experience working with transactions such as quote/proposal preparation, contract audit and registration, order, billing, and basic contract/agreement preparation.
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Fulfillment Process Execution: Exposure to executing defined fulfillment processes in line with business controls and meeting business objectives.
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Customer Record Maintenance: Experience working with customer master records, ensuring accuracy and supporting end-to-end transactions.
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Processing Requirement Handling: Exposure to accurately handling processing and transaction requirements to meet business objectives.
Preferred technical and professional experience
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Q2C Process Enhancement: Exposure to identifying areas for process improvements in Quote to Cash (Q2C) processes, including supply and demand management transactions.
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Advanced Transaction Management: Experience working with complex transactions, such as contract negotiations and special billing arrangements, to support business growth.
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Fulfillment Process Optimization: Exposure to analyzing and optimizing fulfillment processes to improve efficiency and meet changing business objectives.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
