Customer Quality Engineer IV - (E4)
職缺摘要
學歷要求
None
職缺描述
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Location:
Taichung,TWN
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Key Responsibilities
- Fully demonstrates in-depth knowledge and experience by leading discussion on training program improvement and effectivenessAble to customize and tailor training content and approach to different audiences Assigned as a resource for colleagues with less experience to coach others on matching appropriate training modes. Works independently, receives guidance in only moderately complex situations.Lead initiatives to incorporate lessons learned from previous customer escalation actions Coach others on how to perform corrective action activities Take full ownership of the issue and its resolution Lead conversations with the customer about issue resolution Proactively communicate issue and resolution status to the customerSupport and advise others in their efforts to develop and measure KPIs Coach junior team members to facilitate quality reviews with the Field Service Organization and the Account TeamHelp others drive closure on field issues Coach others on how to prevent escalations Leverage experience to drive closure on complex field issues Escalate unusual findings that could have an impact on other areasLead QMS review Coach others on how to manage QMS reviews and ISO audits Influence others when QMS variations are requestedLead the 8D/APS process for solving complex quality issues Use APS skills extensively; regularly share lessons learned with cross-functional groups Lead the AMAT team that participates in the customer audit Proactively identify potential problem areas in advance of the audit Coach others on which technology to use to execute the auditTake a part of the tecnichal Triage activity for grouping High Volume Problem Verification of problem solving solution in the field ould have an impact on other areasFunctional KnowledgeDemonstrates depth and/or breadth of expertise in own specialized discipline or field
Business Expertise****
- Interprets internal/external business challenges and recommends best practices to improve products, processes or services
Leadership
- May lead functional teams or projects with moderate resource requirements, risk, and/or complexity
Problem Solving
- Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
Impact
- Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies
Interpersonal Skills
- Communicates difficult concepts and negotiates with others to adopt a different point of view
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 25% of the Time
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.