Job ID:J-00338959Role Context:
This role is responsible for conducting, executing, and continuously improving operational planning and logistics activities to support Customer Service operations at customer sites.
The planner works independently on processes with strong dependencies on other functions, such as Customer Service, Warehousing, Logistics, IT systems, and external vendors. The role requires a solid understanding of end-to-end supply chain processes and the ability to translate demand and operational constraints into executable plans.
Key Responsibilities:
Operational Planning & Execution:
- Collect, analyze, and forecast material demand; translate demand into operational plans for material planning, delivery, and availability to support Customer Service at customer sites.
- Develop and maintain operational plans considering resources, local constraints, infrastructure, and regional requirements.
- Execute plans and ensure timely delivery, return, and movement of materials between local warehouses and customer sites.
- Coordinate Order Management activities in ERP systems (SAP), ensuring accurate execution for internal and external execution parties.
- Actively respond to and oversee emergency and urgent orders, including escalation handling and follow-up.
Stakeholder & Vendor Management:
- Serve as the main point of contact for the local Customer Service (CS) organization on material and logistics topics.
- Manage internal/external customer focus parts and deliver Logistic results/KPI performance to internal/external customer.
- Communicate directly with internal stakeholders to ensure requirements are clearly understood, aligned, and fulfilled end-to-end.
- Actively manage relationships with external customer, logistics providers, freight forwarders, and vendors to ensure demand fulfillment.
- Maintain effective collaboration with stakeholders at peer level and be able to convince TL/GL-level stakeholders on complex topics such as process improvements or conflicting priorities.
Issue Resolution & Escalation Management:
- Monitor daily operations and follow up on escalations related to material availability, quantity mismatches, delivery issues, or system deviations.
- Resolve operational issues by performing root cause analysis and drive preventive actions to avoid reoccurrence.
- Communicate issues and resolutions clearly to relevant operational departments.
Data, Reporting & Analytics:
- Collect, interpret, and analyze data from multiple sources to support operational steering, reporting, and deep-dive analyses.
- Monitor performance with stakeholders and identify opportunities for improvement using data-driven insights.
Systems, Tools & Continuous Improvement:
- Work with established operational planning systems and tools (e.g. SAP, Excel, Power BI, Spotfire).
- Identify data inputs, planning parameters, and system limitations; report issues and drive enhancements of existing tools and processes.
- Lead or contribute to continuous improvement initiatives, including medium-sized improvement projects (e.g. Lean / A3 methodology).
- Drive projects to further develop end-to-end logistics and supply chain processes.
Team Contribution:
- Act as a mentor for junior colleagues, sharing knowledge of processes, systems, and best practices.
- Take ownership of assigned topics and support other team members when needed.
- Perform other relevant assignments according to business needs.
Education & Experience:
- Master’s degree or Bachelor’s degree with equivalent working and thinking level in Supply Chain Management, Industrial Engineering, Business Administration, or related fields.
- 3–5 years of experience in operational planning, supply chain, logistics, or warehouse operations, preferably within a large international company.
- Hands-on experience with operational planning processes, tools, and execution environments.
- Experience in customer interaction and stakeholder relationship management is a strong advantage.
- Experience in warehouse operations and freight forwarding is a plus.
Skills & Competencies:
- Strong knowledge of ERP systems; SAP experience is preferred.
- Advanced data analysis skills (e.g. Excel, Power BI, Spotfire, planning tools).
- Solid understanding of supply chain complexity and operational dependencies.
- Strong interpersonal and communication skills; able to explain decisions and trade-offs clearly.
- Structured problem-solving mindset with the ability to manage high dynamics while bringing structure.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Inclusion and diversity:
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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