Job ID:J-00337843Introduction to the job:
The Manufacturing – Technical Support Senior Competency Engineer plays a critical technical leadership role within XT (DUV) manufacturing operations in Linkou, serving as a senior system-level technical authority and issue owner for complex, high-impact, and recurring production disturbances across mature XT (DUV) platforms.
**The position drives technical assessments, troubleshooting strategies, and technical decision-making under production pressure, while acting as a technical control tower that integrates inputs from Development & Engineering, Manufacturing, and Technical Support teams to enable structured problem-solving, effective escalation handling, and factory-level technical alignment. Due to the nature of factory operations and escalation support, this role requires participation in rotating shifts, including evening shifts up to 01:00. Detailed shift arrangements are described in the Other Information – Shift Pattern section below. Role and responsibilities:
Technical Leadership and System-Level Decision Making**
- Lead XT (DUV) -related technical assessments during daily passdown, DRB (Disturbance Review Board), and escalation meetings.
- Act as technical decision owner for complex, cross-domain XT system issues under production pressure.
- Consolidate technical findings, risks, and recommendations into clear, management-ready conclusions.
Issue Ownership and Escalation Management
- Own high-impact, recurring, and long-duration disturbances impacting XT manufacturing output, quality, or delivery.
- Coordinate cross-functional resources across Development & Engineering, Manufacturing Engineering, Technical Support Engineers, and Production Engineers.
- Identify escalation triggers, risk exposure, containment actions, and prevention strategies to minimize downtime and prevent issue recurrence.
System-Level Analysis and Knowledge Deployment
- Perform system-level and structural analysis to identify root causes and systemic gaps.
- Drive the development, validation, and deployment of Best-Known Methods (BKM).
- Ensure improvements are standardized and sustainably implemented across XT manufacturing lines.
Technical Coaching and Factory Alignment
- Provide technical guidance and problem-solving methodology coaching to peers.
- Support management decision-making through clear, data-driven technical communication.
- Ensure technical decisions align with factory targets, quality standards, and long-term XT system robustness.
Cross-Line Integration and Operational Support
- Leverage XT manufacturing insights to prevent repeated disturbances across shifts, lines, or factories.
- Respond rapidly to customer feedback, quality notifications, and urgent XT-related production issues.
- Support factory and business priorities through rapid, structured technical assessments.
Required Qualifications:
- Bachelor’s degree or above in Engineering or related disciplines.
- 8+ years of experience in semiconductor, electronics, or precision equipment industries.
- Experience acting as a senior technical contributor, issue owner, or technical focal point in production or system environments.
- Strong ability to structure complex problems, assess risk, and drive technical decisions under time and production pressure.
- Good English communication skills for technical discussion, reporting, and escalation meetings.
Preferred Qualifications:
- Experience with semiconductor equipment platforms.
- Background in 1st-line or 2nd-line technical support, manufacturing engineering, or system-level roles.
- Experience handling escalations, recurring disturbances, or long-duration production issues.
- Experience leading technical projects, mentoring engineers, or acting as a technical lead is a strong plus.
- Familiarity with structured RCA, change management, or continuous improvement initiatives.
Other Information Shift Pattern:
- 50% Day shift (08:00–17:00) and 50% Night shift (16:00–01:00)
- The role follows a three-week rotation between day and night shifts.
- Overtime: Weekend on-call or office overtime based on production needs.
- Business trip: Emergency customer on-site support. (around 10%)
Inclusion and diversity:
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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