Job Responsibilities
The impact you’ll make
As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.
Kickstart your global career with a one-year immersive training program in Taiwan. You'll gain hands-on experience, mentorship, and cross-cultural exposure before being assigned to work in Arizona, where you'll support one of our key customers, TSMC, at the forefront of semiconductor innovation.
What you’ll do
- Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
- Perform on-site preventive maintenance, analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
- Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required.
- On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site.
- Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
- Maintain records and reports to coordinate activities between Lam and the customer and transparently discuss opportunities and challenges with the customer to increase trust.
- Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction and update customer on the status of Lam tools as needed. Perform other related duties as assigned by senior Field Service Engineer / Supervisor.
Other Job Responsibilities
Customer
- Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers.
- Shadow more experienced engineer at customer site.
Minimum Qualifications
- Bachelor’s degree in Electronics, Engineering, other applicable field of study or previous experience in maintenance, repair and troubleshooting of semiconductor capital equipment, repair and/or installation of company equipment and company procedures.
- Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
- Communication skills, both written and verbal in English.
- Ability to work in a clean room environment, wearing personal protective safety equipment, or a cleanroom suit.
- Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting, and standing.
- Ability to complete assignments with attention to detail and high degree of accuracy and perform effectively in a demanding environment with changing workloads.
- Ability to establish and maintain cooperative working relationships with co-workers and customers and adhere to customer rules and policies regarding worksite behavior and safety.
- Able to travel occasionally and work shifts, on-call if needed.
Preferred Qualifications
- Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
- Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus.
- Foundational analytical and problem-solving skills.
- Communication skills, both written and verbal in Mandarin.
Our Commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
