Customer Quality Program Manager

NVIDIA is leading the way in groundbreaking developments in Artificial Intelligence, High-Performance Computing and Visualization. The GPU, our invention, serves as the visual cortex of modern computers and is at the heart of our products and services. Our work opens up new universes to explore, enables amazing creativity and discovery, and powers what were once science fiction inventions from artificial intelligence to autonomous cars. NVIDIA is looking for phenomenal people like you to help us accelerate the next wave of artificial intelligence.

We are looking for a Senior Customer Quality Engineer to join our team leading all aspects of quality for a range of product segments throughout the life of the product. As part of the Operations Customer Quality team, your main role will be establishing a working relationship with your customers, collaborating with customers on problem resolutions/complaints, and you will be the voice of the customer to the internal teams.

What you will be doing:

• You'll be the quality representative for your customer base leading conference calls and F2F meetings with Customers related to quality weekly/monthly
• Track Customer quality metrics with regular reporting to the customer and internal management
• Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers
• In crisis or customer escalation situations, be able to quickly assimilate and understand the critical elements of the issue, provide direction to the working team, comprehend the significance of results from various technical activities, and formulate responses to customers
• Craft customer presentations and 8D reports covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints.
• Work cross functionally with various internal organizations to resolve product failures. Constantly drive problem resolution by providing leadership and direction.
• Coordinating internal activities to assess risk on product failures.
• Drive continuous improvement activities to improve the quality of the products.

What we need to see:

• BS or MS degree from a leading university (or equivalent experience) in electrical engineering, quality, or related technical discipline.
• At least 5+ years of experience in electronics customer quality role and customer interface experience.
• Excellent proficiency with 8D problem solving tools/methods.
• Good interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills. Excellent written and oral communication skills.
• Strong leadership skills with experience coordinating teams with multiple disciplines. Dedicated and able to work with minimum supervision.
• Good proficiency using MS Office software tools, data analytical tools, and email communications.
• Able to travel internationally on rare occasions.

Ways to stand out from the crowd:

• Knowledge of semiconductor manufacturing processes such as Si fab, Package assembly and Final test.
• Knowledge of electronics reliability standards at the component, board, or system level.
• Experience with server system/Data center (GPU and Networking products) hardware and software design, development, architecture, or testing. And electronics industry with in-depth knowledge on solving or debugging hardware issues.
• Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues.
• You are a domain expert with a deep understanding of a process, function, technology, material, or other area.

With competitive salaries and a generous benefits package, NVIDIA is widely considered to be one of the most desirable employers in the world. We have some of the most brilliant and talented people in the world working for us. If you are creative, autonomous and love a challenge, we want to hear from you. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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