Dir, Field Service

The group you’ll be a part of:

You will join Lam Research and be apart of our Global Field Operations division within our Customer Support Business Group (CSBG).

The impact you’ll make:

You will make a large scale impact leading a global field service organization responsible for customer install escalation resolution, install base performance, service execution, and operational excellence.

 

What you’ll do:

• Lead a dedicated installation workforce located across multiple countries

• Drive on-time arrival, safety, workmanship quality, cost, and job scope performance

• Own installation performance to customer commit for schedule and budget

• Partner cross-functionally to resolve regional account issues

• Develop leaders and succession pipelines

• Develop and establish strategic initiatives and business processes for new workforce capacity sizing and delivery models

• Lead strategic initiatives to size capacity and coordinate across global account teams

• Responsible for quarterly operational and financial planning reviews

• Develop vendors and participate in service and pricing negotiations

• Travel in this role required up to 30%

Who we’re looking for:

• Bachelor's degree or equivalent with 10+ years of related Field Service or Operations experience and 5+ years in mgmt. An advanced degree preferred.

Preferred qualifications:

• Proven global operations leader

• Strong customer-facing and executive communication skills

• Someone with extensive experience working in an account team leadership position

• Experience managing fast-paced environments and executive level escalations

Our commitment:

 

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.