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Master
NewJob ID:J-00343550Context:
DUV-IBE application engineer is responsible to business development department to assist the business growth in system/option/project service products.
Responsibilities:
Grow DUV-IBE business in system sales/option sales/service different areas.
Escalation support:
Drives service order closure from a technical perspective.
New product / service development:
Follows PGP standard tasks and identifies gaps in existing use-cases. Highlights gaps in existing services.
New product / service roll out:
Coordinates one or multiple customer rollout and beta tests. As an NPI deliverable; creates knowledge sharing material for future reference.
Sales Support:
Prompts DUV-IBE system, options, and project products to customers, prove the products values through Apps engineer expertise.
Plans and executes demos in field or lab with professional skill and deep knowledge.
Coaching:
Mentors new-hires on first tasks.
Training delivery:
Delivers and maintains intermediate and advanced training to colleagues and customer.
Knowledge sharing:
Entertains continuous knowledge exchange within the department and across different sectors.
Operational excellence:
Signals and drives process improvements both in own team and other teams. Focuses efforts on both process and result.
Business Support:
Sets priorities based on internal and customer's business within scope of own expertise. Executes complex product evaluation understanding customer value.
Customer Demo:
Leads organization of demo projects and is responsible for resource and machine planning.
Data analysis:
Produces high quality analysis from any data provided by customer to generate trusting relationship and access to more data. Interprets data analysis to demonstrate customer value of ASML products and services. Working with default toolset and analysis methods; capable of working with predefined scripts, with limited modifications.
Requirements:
MSc or PHD (PHD is a plus but not required) in technical fields.
Work sometimes in the cleanroom for trouble shooting or startup project with colleagues/customers.
Travel time including work in customer site will not less than 30% working time.
Solid relevant experience in an IC manufacturing environment, or research institute with a strong emphasis on lithography, patterning, overlay, imaging, focus, metrology or defectivity related to node/process development.
Experience in customer contact / customer service role.
Proven ability to perform in a fast paced and ambiguous environment while always maintaining focus on customer goals and relationships.
Has gained knowledge of subset competence (eg. image, overlay, alignment).
Skills: Microsoft office365 tooling, Pythan, Matlab
Inclusion and diversity:
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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