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Applied Materials
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Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Location:
Hsinchu,TWN
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Key Responsibilities
Develop understanding of customer requirements and relationship with customers while over seeing regional customer facing problem resolution.
Utilize Risk Tools for customer facing engagement impacting service and lead discussions with field service teams.
Manage identified risk and escalations across functional teams with closed loop communication to stakeholders.
Manage cross-functional projects within Fulfillment and Operations.
Work with internal stakeholders (Global Contact Center, Planning & Purchasing) to streamline fulfillment of customer orders.
Clearly communicate & Coordinate schedules, deliverables, and resources across multiple teams.
Ensure compliance with internal processes and timelines.
Prepare and present status reports and updates to stakeholders.
Collect and analyze specific customer data to identify process improvement areas.
Support continuous improvement initiatives and operational efficiency.
Identify gaps in fulfillment process and drive containment and long term corrective actions for process improvements
Tier 2 Escalation Owner within assigned region
Functional Knowledge
Business Expertise
Leadership
Problem Solving
Impact
Interpersonal Skills
Preferred: Japanese Language Skills
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 10% of the Time
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.