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Bachelor
AMAZON has built a reputation for excellence with most recent examples being named #5 most admired company in the US, #2 most innovative, and #1 in Customer Service. Amazon's technology business is carrying on that tradition while leading the world in Cloud technologies.
With AMAZON Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into "the Cloud". As a senior leader in the AWS Support team, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.
As more and more large enterprises move their critical systems to the cloud, we are in need of high-powered technical talent to ensure a flawless customer experience. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.
The Senior Enterprise Support Manager is a strategically critical leadership role that uniquely combines technical support excellence with Premium Support Business Development (PSBD) responsibilities to build and scale the Taiwan Enterprise Support business. You will lead a team of Technical Account Managers who ensure key enterprise customer success in building applications and services on the AWS platform. The TAMs provide assistance to customers as experts on the full line of AWS services and the customer's architecture in support of strategy questions, project planning and launch, and ongoing operational issues. TAMs are engaged at the account level in providing recommendations and proactive advice through all phases of the implementation life cycle.
This role carries direct P&L accountability for Taiwan ES revenue and growth, partnering with Account Managers and sales teams to drive new customer acquisition, renewals, and revenue maximization. You will operate with complete strategic independence in defining Taiwan's ES market positioning, differentiation strategy, and growth trajectory where the market opportunity is not yet fully defined. While you will initially manage a single team of Technical Account Managers, you are accountable for establishing the right Enterprise Support structure and technical support strategy to meet the long-term needs of customers in Taiwan and building scalable organizational foundation designed to grow as revenue expands.
You will work at the intersection of business and technology, collaborating with account teams, solutions architects, and support delivery teams to ensure customer success while driving business growth. Your responsibilities span strategic business development, cross-functional sales enablement, team leadership, and operational excellence. This role requires a leader who can balance hands-on customer engagement with strategic planning, influence both business and technical stakeholders, and develop deep expertise in AWS's latest cloud technologies and support offerings.
Key job responsibilities Every day will bring new and exciting challenges on the job while you:
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