Are you motivated to help customers in various industries innovate by utilizing new, emerging cloud technologies, and AWS products? Do you thrive in a fast-paced, dynamic, and always evolving technology landscape?
The PACE (Prototyping and AI Customer Engineering) Engagement Manager (EM) plays an essential role in delivering engagements for our customers. The EM collaborates with account teams, partners and customers to uncover opportunities where AWS emerging technologies can transform their business, crafting a clear vision and value proposition that inspires innovation. This role collaborates with Solutions Architects and Prototyping Engineers to oversee the delivery of innovative prototypes, through engagements that are scoped for feasibility, impacts, and long-term business value. By building relationships and earning customer trust, aligning stakeholders, and driving cross-functional collaboration, the EM accelerates strategic outcomes for customers of all sizes, in all industries.
Key job responsibilities
Key responsibilities of the role are to:
- Proactively identify prototyping opportunities with partners, customers, sales, and account teams. EMs dive deep to understand the customer’s business priorities, as well as their technical context, to identify opportunities or gaps that require use of emerging technologies and AWS services.
- Create, articulate, and position a compelling vision and value proposition to convey the financial, technological and transformational value of experimenting.
- Work alongside Solutions Architecture leadership to support customers in the exploration, ideation, engineering and delivery of leading edge, innovative, cloud-based solutions leveraging an extensive breadth of new and emerging technologies.
- Qualify, execute and deliver strategic innovation, and prototyping outcomes for a variety of customers across a broad range of industries and verticals, by leading and managing the delivery of engagements.
- Establish the scope of engagements and define working arrangements in collaboration with customers’ technical and business stakeholders. This includes evaluating feasibility and potential long-term impact and outcomes for customers and Amazon, to ensure return on investment of engagements.
- Drive collaboration across cross-functional teams, both internal and external, and facilitate stakeholder management across all levels from senior customer leadership to project teams.
- Develop extensive executive and senior technical relationships within client organizations; being viewed as a trusted advisor for innovation and cloud technology.
- Help customers and partners align their technical and organizational resources to ensure maximum benefit can be derived from innovation, prototyping, and the adoption of the AWS cloud.
- Capture learnings and customer feedback from engagements and cascade these across the wider organization to improve services and products. EMs also participate in awareness campaigns and share technical and procedural knowledge derived from their engagements.
If you are thrilled by the opportunity to address a diverse range of business problems and use cases with novel and innovative solutions, we would love to have you join our team.
About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Prototyping and AI Customer Engineering (PACE) team interacts with leading companies to innovate and deliver mission-critical business solutions on top of AWS services.
- 3+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 2+ years of software development experience
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
