Sr Field Service Engineer

Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Job Description:

We are seeking a highly skilled Field Service Engineer to join our team in Jhubei City. The Field Service Engineer will be responsible for providing on-site technical support to customers, troubleshooting and repairing equipment, and ensuring customer satisfaction. The ideal candidate will have a strong background in engineering, excellent problem-solving skills, and the ability to work independently.

Responsibilities:

• PC uptime improvement
• online issues control on time
• critical issues support on time and escalation following
• quality issues collection
• limited ENG period support on time
• customer relationship builds up

Skills:

Education & Experience:

Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience | Required